We promote AI literacy, digital inclusion, and the culture of hybrid teams. We work to make artificial intelligence an understandable tool, accessible both to big business and to volunteer initiatives.
Artificial intelligence is developing at a tremendous pace, but systematic knowledge about its application in customer service is still lacking. We created this platform to fill the gap and provide access to verified expertise for everyone: from students to foundation directors.
Many people perceive AI as a threat to their jobs. We united to change this perception: to show that technologies are not a replacement for humans, but a powerful tool that frees people from routine tasks and opens new career horizons.
We believe that digital services should have no barriers. Our goal is to teach organizations to implement solutions (voice assistants, adaptive chats) that can be freely used by all segments of the population, including the elderly and people with disabilities.
«CX Horizon» is a non-governmental organization that promotes a culture of high-quality customer service through digital education and ethical artificial intelligence. We create a space where technologies stop being scary and start working for the benefit of people.
Our activities cover educational projects for youth, technological consultations for business, and digital support for social initiatives. We help organizations overcome chaos in communications and implement solutions that make customer service accessible, humane, and effective.
We work where change is needed: we train veterans in new professions, help volunteers automate hotlines, and build a community that believes in the power of hybrid teams.
«CX Horizon» is people who believe that the future is not for robots, but for those who know how to collaborate with them. We are united not by positions, but by the desire to make Ukrainian service a global benchmark of care and technological advancement.
Among us are AI engineers, customer experience experts, educators, volunteers, and entrepreneurs. Everyone contributes their own: someone writes code for an inclusive chatbot, someone creates training courses, and someone mentors non-profit organizations.
We are convinced that true digital transformation starts with people. That’s why our community is open to everyone ready to share knowledge, learn new things, and support others on the path to digital change.
We believe that access to AI technologies should not be a privilege of the selected few. Our mission is to democratize knowledge about artificial intelligence in the service sector, making it understandable and accessible to everyone: from students to foundation directors.
We strive to overcome the fear of automation by shaping a «Hybrid Workforce» culture where people and AI work in synergy. We support inclusive approaches, teach how to create barrier-free digital services, and help socially important initiatives scale their impact through technology.
Our mission is to provide everyone with the tools and confidence to create customer service that changes lives for the better.
We envision a future where Ukraine becomes a global center of expertise in customer experience and AI. Where every organization—from government institutions to small businesses—provides instant, empathetic, and inclusive service.
«CX Horizon» aims to become the leading educational hub in the region, setting ethical standards for the use of artificial intelligence. We are building an ecosystem where the support operator profession transforms into the prestigious role of AI manager, and technologies serve to enhance human potential, not replace it.
We believe that a technologically literate society can solve the most complex challenges. And we are here to lay the foundation for this future today.
Artificial intelligence, support settings, staff training — we know a lot, if not everything, about these topics. Describe your task, and we will help you find the best solution or direct you to the necessary training materials.
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PDF, 2.5MB
We explain complex things simply: how to use voice agents and chatbots without fear or confusion. We provide knowledge that helps people act confidently in the era of automation.
We conduct webinars, trainings, and workshops where we teach modern no-code tools for work, learning, and entrepreneurship. We prepare a new generation of CX professionals for hybrid teams.
We help communities, volunteer foundations, and local social services implement technologies for effective communication, request collection, and assistance delivery.
We unite people with diverse experience, ages, and abilities. We create a space where everyone can learn, share ideas, and contribute to building barrier-free digital services.
We research new digital solutions and help adapt them to the needs of Ukrainian businesses and public initiatives. We transform complex technologies into accessible tools.
We build dialogue with businesses, universities, and international organizations to spread technologies and knowledge that change lives. We engage expertise for the development of digital Ukraine.
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