Analyses of real situations: what worked, what did not, and why. Case studies of AI tools implemented in customer support by organisations and teams.
We examine the onboarding problem for new students on learning platforms. We demonstrate how a properly structured knowledge base combined with an AI assistant creates a seamless experience and reduces requests to administrators.
A short self-diagnostic test for companies. We help determine whether internal processes are sufficiently documented to hand their execution over to algorithms without quality loss.
A practical guide to creating documentation that AI can easily understand. We provide a ready rubricator template and explain the principles of writing instructions without unnecessary filler.
We examine the classic example of peak load in retail, when customers flood support with questions about order statuses. We walk through step-by-step how connecting a smart assistant helps avoid missed requests, retain buyer loyalty, and prevent operator burnout.
We analyze a situation where a flood of similar requests for humanitarian aid overwhelms the team. We show how implementing a simple text-based bot powered by artificial intelligence takes on the lion’s share of routine tasks, freeing people to handle complex crisis issues.
Artificial intelligence, support settings, staff training — we know a lot, if not everything, about these topics. Describe your task, and we will help you find the best solution or direct you to the necessary training materials.
