Non-profit organization focused on AI literacy in CX

Your point of support in the world of technologies

Book a free consultation to get support on implementing artificial intelligence, setting up a support service, or digital inclusion.

Our mentors will help you navigate the technologies, share practical tools, and advise on how to automate CX routine without complex code, whether you’re a volunteer initiative or a business.

We are here so that your ideas receive reliable technical support.

We are in touch to help you figure things out, learn, and move forward with confidence. Just leave your request.

We are here to find solutions together with you

We will analyze current processes.

We will listen to your concerns: where you are losing calls, why operators are burning out, or where application processing is slowing down. We will find the bottlenecks in your service.

We will select AI tools

We will recommend specific solutions (voice assistants, chatbots, CRM) that fit exactly your budget, organization specifics, and team’s technical level.

We will help structure knowledge

We will advise how to turn chaotic instructions and files into a Knowledge Base system that becomes the foundation for training both new employees and artificial intelligence.

We will adapt to inclusion standards

We will provide recommendations on how to make your digital channels (website, hotline) accessible for people with visual, hearing, and motor impairments.

We will dispel technical fears

We will explain "on fingers" how automation works. We will show that setting up modern service does not require a team of programmers a no-code approach is enough.

We will create a roadmap

You will receive not just a conversation with an expert, but a step-by-step action plan: where to start digital transformation tomorrow to see results within a month.

Take the first step toward modern service, get answers from practitioners.

Frequently Asked Questions about CX Horizon

1. What's the catch? Why are consultations free?

We are a non-governmental organization, and our goal is to develop the market, not to earn money from advice. Thanks to support from grant programs and partners, we have the resources to share expertise for free. It benefits us when you become more digital and successful, as this builds a culture of service across the entire country.

No, there are no obligations. Our consultation is an independent expert assessment. If the Intelswift platform fits your task — we will say so. If Google Forms or another tool is sufficient, we will honestly recommend them. We build trust, not a sales funnel.

Absolutely yes. Our credo is “simple about the complex.” We don’t use technical jargon unless necessary. The mentor will explain how AI works using simple real-life examples and show tools that don’t require writing code.

The consultation is diagnostics and a roadmap. We will analyze your situation and provide a step-by-step action plan. You can implement the setup yourself using our instructions or order this service from specialists. For social projects, we can involve our technical volunteers.

Absolutely. We strictly adhere to the principles of confidentiality and data ethics (GDPR). We do not share information with third parties. Moreover, one of the consultation topics is exactly how to protect your databases from leaks.

Usually, it’s an online meeting (Zoom/Google Meet) lasting 30–45 minutes. This time is enough to address one specific request or form a general vision for digitizing your project.

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