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Omnichannel AI customer service: one customer, one context, every channel
How to make the conversation follow the customer into any channel, so nobody starts over.
The webinar has taken place
15
October 2026
Thursday
Kyiv6:00–7:00 PM
London, BST4:00–5:00 PM
New York, EDT11:00 AM–12:00 PM
Webinar language
ENEnglish
Register for freeWatch the recordingOnline, live on LinkedInThe recording is in the webinar library
The stream link arrives by email right after you register.The recording opens after a short quiz.
Sound familiar?
A customer explains the same issue three times:
- 1ChatThe customer describes the problem to a bot or an agent
- 2EmailWrites again because no answer comes
- 3PhoneCalls and explains it all a third time
More channels do not help if they are not connected to each other.
Who it is for
- Customer support and contact center leaders
- CX managers and service process owners
- Teams bringing AI into customer service
What we will coverWhat the webinar covered
- Omnichannel vs. multichannel, and why the difference matters
- What omnichannel means in the AI era
- How to keep one customer context across every channel
- AI across voice, chat, email and messaging
- Seamless AI-to-human handoffs
- Practical steps to build an AI-first omnichannel experience
Speaker
Oksana Budz
AI implementation practitioner in customer support
Spoke at the community webinar “Contact Centres in 2026: Trends, Challenges, Technologies”.
Watch her previous talkThe recording opens after a short quiz.
One hour that will save your customers hours of explainingWatch the recordings when it suits you
Recordings open after a short quiz.
Register for the webinar
Thursday, 15 October, 6:00–7:00 PM Kyiv time4:00 PM BST, 11:00 AM EDT. Online, free. In English.
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